About Phoenix Care
Phoenix Care Ltd is a well-established, family run small business which prides itself on attention to detail and the delivery of high quality care services. We work to CQC and Local Authorities Standards and Outcomes.
Our aim has been, from the outset, to offer a service which works in partnership with families, carers and representatives. More importantly, we place our service users at the heart of the service. They are the axis around which our service revolves not a list of care needs.
As a company Phoenix Care Ltd saw the light of day in 2011 but it was built on over 10 years’ experience in Live in Care in the community and 7 years’ experience as an accommodation based service.
We keep high standards of care whilst maintaining a friendly, yet professional approach.
Our service is person centred from the start. We believe it is important to come talk to you and the people who know you well before agreeing, together, what support you need.
We feel accomplished when our service users have full, interesting, independent lifestyles and we strive to provide a service that supports them to achieve this.
We are continuously improving our services and believe you can never be too good. What better way to find areas of weakness than through feedback from service users, their families and friends? We welcome feedback, we will keep in touch and consult you regularly about your care.
Phoenix Care have a robust recruitment process which includes DBS Checks, references and a face to face interview. All our staff are trained and qualified for the job they are undertaking.
All staff part of or joining the Phoenix Care Team are encouraged and supported to develop by accessing available training and acquiring nationally recognised diplomas in Health and Social Care.
We believe in the old adage “No hands are better than the wrong hands” and we place safety and reliability at the top of our list of demands. We are also great believers in honour and loyalty. Without these we could not offer the quality of service that only continuity of staff can bring.